Terms & Conditions


1.1. Natstwone.com.au and Natstwone.co.nz are websites owned by Natstwone Pty Ltd (ABN 24 145 771 982) (“Licensor”). The Licensor grants Australian Footwear Pty Ltd (ABN 40 168 259 210) (“Licensee”) to operate the website and trade as Natstwone. Both Licensor and Licensee are subsidiaries within Munro Footwear Group Pty Ltd (ABN 59 614 250 501) known together with its directors, employees and agents as “We”, “Our” or “Us”. Your access and use of this website is conditional upon your acceptance and compliance with these Terms and Conditions. Your use of and continued access to this website constitutes your agreement to these Terms and Conditions. Acceptance by you of these Terms and Conditions binds you and all of your employees, officers and agents to comply with these Terms and Conditions. Without implying any licence to do so, if you pass on any information contained in the web site to any other person, you should pass on these Terms and Conditions also and draw it to their attention.
You can browse, select and place orders for products available for purchase online. Use of the Natstwone Website is subject to acceptance of these Terms and Conditions.

1.2.    These terms and conditions provided by us govern and apply to your access and use of the websites operated by entities within the Munro Footwear Group (Sites) and any other website, social media accounts, applications, software and other technological products and services operated by us (Platforms). 

1.3.    The Platforms are provided by us to you in order for you to browse, select and order footwear, clothing and other accessories (Products) from us and participate in any ancillary services we may provide (Services).

1.4.    Please read these terms and conditions before accessing or using the Platforms.

1.5.    Your access to and use of the Platforms, including your order of Products and use of Services through the Platforms, is subject to these terms and conditions.

1.6.    The terms and conditions also apply to the sale of any Products or us of Services via methods other than the Platforms, including sales by telephone, in person via our stores or other means, unless otherwise agreed in writing.


2.1.       The information contained on the Platforms is provided in good faith on an “as is” basis. We do not represent or warrant to the reliability, accuracy or completeness of the information contained on the Platforms. To the extent permitted by law, we are not responsible or liable for any Liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information on the Platforms.

2.2.       Whilst we make every effort to ensure that the Product images and descriptions used on our Platforms are true and accurate representations of our Products, occasionally slight variances in colours, styles, textures and details may occur when viewing images online as compared with in person. 


3.1.       You:
(a) acknowledge that the copyright in the Products and Platforms, the software, design, text and graphics comprised in the Platforms (in particular our branding and photographs of our Products), the selection and layout of the Platforms and the content and materials on the Platforms (together, the Material) are owned by or licensed to us;
(b) must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and
(c) must not frame or embed in another website or application any of the material appearing on the Platforms without our prior written consent.

3.2.       You may:
(a) store a reproduction of the content on the Platforms on your local computer for the sole purpose of viewing the content and Materials; and
(b) print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.

3.3.       This Platforms, the Products and any ancillary materials or documents owned or used by us in connection with the sale of the Products and promotion of its business contains registered and unregistered trademarks which are protected by law and other branding, images, content which constitute our intellectual property. You must not use any of the images, marks or trademarks appearing on the Platforms or our name or the names of our related bodies corporate or any of our intellectual property without our prior written consent.


4.1.       We do not claim that any information (including any files) obtained from or through the Platforms is free from viruses or other faults or defects.

4.2.       You are responsible for scanning any information for viruses.

4.3.       You agree that we have no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4.4.       If we are found to be liable this will be limited to the cost of supplying the information again.


5.1      You agree to bound by, and comply with, these terms and conditions by:
(a)  using the Platforms, in particular, browsing our Sites;
(b)  completing your registration through the Platforms; and/or
(c)  obtaining or ordering Products from us using the Platforms or by any other method of sale.


6.1.       If you have an order that has been accepted by us, the terms and conditions that will apply to that order are the terms and conditions that applied at the time you placed your order. We cannot vary the terms and conditions which apply to a given order after that order is accepted by us.

6.2.       Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Platforms after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


7.1.       You may complete the customer registration process through the Platforms before placing an order for Products through the Platforms. Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on the Platforms.


8.1.       You may order Products by selecting and submitting your order through the Platforms in accordance with these terms and conditions.

8.2.       Any order placed through the Platforms for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

8.3.       We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the platforms.

8.4.       You agree to provide us with current, complete and accurate details when asked to do so within the Platforms.


9.1.       We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is not available, if there is an error in the price or the product description posted on the Platforms or in your order, or if you provide us with erroneous or insufficient information in respect of your credit card details, billing information or shipping address. 

9.2.       Each order placed for Products through the Platforms or any other means that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these terms and conditions.

9.3.       If we reject an order placed through the Platforms, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.


10.1.       Prior to the dispatch of an order, we may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation if:
(a)  the requested Products in that order are not available; or
(b)  there is an error in the price or the product description posted on the Platforms or in any other sales platform in relation to the relevant Product in that order;
(c)  we consider that the postage price selected in the checkout does not match the applicable price for the delivery address;
(d)  your order weight exceeds our maximum postal delivery weight (in which case we will contact you to make alternative arrangements where possible); 
(e)  you have provided us with erroneous or insufficient information in respect of your order including credit card details, billing information or shipping address; or
(f)  that order has been placed in breach of these terms and conditions.

10.2.       If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.


11.1.       Orders may not be cancelled once submitted via the Platforms or via any other method of sale. Should you wish to correct your delivery address or contact details prior to the order being dispatched, please refer to the Contact Us section of the relevant Site from which you ordered and we will endeavor to assist you.


12.1.       Please see the Shipping section on the relevant Site from which you ordered, or intend to order, for more information on our Shipping Policies which form part of these terms and conditions.

12.2.       By using the Platforms, purchasing a Product and accepting these terms and conditions you consent to the terms of our Shipping Policies, noting that each of our brands may offer different Shipping Policies.  


 13.1.       The prices of Products and delivery and other charges displayed on the Platforms are current at the time of issue, however, we reserve the right to change prices at any time before we accept an order from you.

13.2.       All prices shown on the Platforms are in Australian Dollars (AUD) unless specifically designated otherwise.

13.3.       We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):
(a)  the purchase price of each Product that is ordered;
(b)  the delivery fee for delivering the Products to you; and
(c)  any other fees and charges set out in these terms and conditions or on the Platforms.

13.4.       All fees and charges identified in these terms and conditions and all prices for the Products as shown on the Platforms are inclusive of GST (unless otherwise indicated). 


14.1.       You covenant and warrant that:
(a)  all information and data provided by you to us through the Platforms (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;
(b)  the person receiving the Products at the Delivery Address is authorised by you to do so;
(c)  you have and will comply with all relevant laws relating to your use of the Platforms and your placement of any order to us;
(d)  you will ensure that your LoginID and password that is used to access the Platforms and the details of your account is kept in a safe and secure manner;
(e)  you will promptly notify us if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;
(f)  you will promptly advise us of any changes to your information provided to us as part of the customer registration process;
(g)  you are responsible for any costs associated with your access to or use of the Platforms, including Internet access fees;
(h)  you are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Platforms;
(i)  you agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Platforms;
(j)  you will check the labels on the Products before use; and

14.2.        You must not:
(a)  use the Platforms for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
(b)  use the Platforms in a manner or way, or post to or transmit to or via the Platforms any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Platforms;
(c)  make fraudulent or speculative enquiries, purchases or requests through the Platforms;
(d)  use another person’s details without their permission or impersonate another person when using the Platforms;
(e)  post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
(f)  tamper with or hinder the operation of the Platforms;
(g)  knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Platforms;
(h)  use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Platforms;
(i)  modify, adapt, translate or reverse engineer any portion of the Platforms;
(j)  remove any copyright, trade mark or other proprietary rights notices contained in or on the Platforms;
(k)  reformat or frame any portion of the web pages that are part of the Platforms;
(l)  create accounts by automated means or under false or fraudulent pretences;
(m)  use the Platforms to violate the security of any computer or other network or engage in illegal conduct;
(n)  take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
(o)  use the Platforms other than in accordance with these terms and conditions; or
(p)  attempt any of the above acts or engage or permit another person to do any of the above acts.


15.1.       We accept liability for all legal guarantees and warranties expressed or implied to the transactions under the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded.

15.2.       Where we are permitted by law (and subject to clause 15.1):
(a)  we do not warrant or represent the suitability of the Platforms or a Product for any purpose; and
(b)  we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Platforms or the Product.

15.3.       Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

15.4.       If we offer an additional manufacturer’s warranty with any Product, the additional warranty will be subject to any express terms and conditions stated to apply to that warranty and will be subject to law.  Where an additional manufacturer’s warranty is offered, please note that our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


16.1.       Unless you notify us to the contrary by email within thirty (30) days of delivery of any Products and such notification is confirmed by return email within seven (7) days of its receipt by us, the Products shall be deemed to have been accepted by you.

16.2.       Please see the Returns section on each of the Sites for more information on our Returns Policies which form part of these terms and conditions. Please note that each of our brands may offer different Returns Policies. Returns for change of mind for Products purchased from a third party retailer must be returned to those third party retailers in accordance with their returns policies and may not be returned to us (with the exception of defective products where required by law).  

16.3.       By using the Platforms and accepting these terms and conditions you consent to the terms of our Returns Policies, as applicable to your order. 

16.4.       Refunds will be processed to your original payment method. Please allow up to 7 days for your refund to appear in your account dependent on your form of payment and financial institution. 

16.5.       Please retain any third-party gift cards or prepaid credit cards for the duration of the return period noting these cards may be subject to the card issuer’s terms and conditions.


17.1.       In connection with the sale of our Products, we (and/or our associated entities) may make available a user Loyalty program, where you can become eligible to: 
(a)  earn rewards dollars (Reward Points) for use towards the purchase of Products; and 
(b)  be entered into prize draws to receive Products, Reward Points and other items.


18.1.       We may terminate this agreement for convenience at any time on notice to you. Without qualifying the foregoing, we may immediately suspend, terminate or limit your access to and use of the Platforms including your participation in the Fusion Rewards Program and (where relevant) your account if we reasonably suspect that you have commit fraudulent act and/or you breach these terms and conditions.


19.1.       If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

19.2.       This agreement is governed by the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.


20.1.       We take your privacy seriously and any information provided through your use of the Platforms are subject to our Privacy Policy, which forms part of these terms and conditions.

20.2.       By using the Platforms and accepting these terms and conditions you hereby expressly consent to the terms of our Privacy Policy. 


21.1.       Capitalised terms used are defined in these terms and conditions. 

21.2.       In these terms:
(a)  “GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)
(b)  “Liabilities” means all direct and/or indirect liability for: costs; damages; losses; claims, causes of action, accidents; injuries; deaths; law and traffic violations; and expenses including but not limited to legal fees.
(c)  “LoginID” means the email address that you provided to us as part of the registration process to use the Platforms.
(d)  “Returns Policy” means our policies governing returns of Products.
(e)  “Shipping Policy” means our policies governing the delivery of Products to you. 



*Offer starts Wednesday 13/03/24, 12:00pm AEDT. Offer not available in conjunction with any other promotion, voucher or team discount. Offer applies to all sale and full price styles. Not valid in conjunction with other offers. Promotion excludes gift cards. No rainchecks. Whilst stock lasts. Offer available until Sunday 17/03/24, 11:59pm AEDT. Use code: 20AFTERPAY at checkout to apply discount.


By submitting your email address on the promotional pages on Natstwone.au you agree to receive our Natstwone newsletter with updates on new arrivals, competitions, promotions and sales. Please read our Privacy Policy for more information.


The Promoter:

The competition is being conducted by: AUSTRALIAN FOOTWEAR PTY LTD (ABN 40 168 259 210) of 28 Victoria Crescent, Abbotsford, Vic, 3067, Australia. The abovementioned company will be hereafter referred to as the ‘Promoter’. 

Promotion Period:

Commencement Date:  4:00pm AEDT on Monday 18th March 2024 

Closing Date: 10:00am AEDT on Friday 22nd March 2024 

Eligibility to Enter:

Entry is free to all current Australian residents aged 18 years or over who enter the Promotion in accordance with the terms and conditions of entry below and who are or become an Instagram follower on both @Natstwone & @blundstoneau accounts.

Employees (and their immediate family and/or those living in the same household) of the Promoter, and its respective affiliates, subsidiaries, agencies, and suppliers associated with the Promotor are ineligible to enter. 

How to enter:

To enter the competition, the entrant must tag another user/ follower in the comments section of the pinned Natstwone x Blundstone competition post available only on Natstwone official Instagram account @Natstwone

The entrant must be following both @Natstwone & @blundstoneau Instagram accounts to be eligible to win.

Multiple entries are permitted and will be counted, under the condition each tagged user/follower is unique.  

Prize Details:

There will be one (1) winner drawn at random.  

The prize for the competition winner consists of:

·         One (1) $500 RedBalloon Experiences Voucher 

·         One (1) pair of Blundstone Boots up to the value of $300.

The total combined value of the prize is up to RRP $800. 

All prices are in AUD currency. The size and style of the Blundstone boots are subject to availability and must be stocked on https://www.Natstwone.com.au at the time of selection.

Any residual value at the end of the winner’s transaction will be forfeited and will not be provided in cash or cash alternative.

Determining the Winner:

This competition will run as a Game of Chance. The winner will be selected from a group of eligible participants through random electronic selection. The Promoter’s decision is final, and no correspondence will be entered into.  

Draw & Winner Notification:

The winner will be drawn at random and take place at Munro Footwear Group, 28 Victoria Crescent, Abbotsford, VIC, 3067, Australia at 4:00pm AEDT Tuesday 26th March 2024.   

The winner will be contacted via Instagram direct message via the official Natstwone (@Natstwone) Instagram account at 4:00pm AEDT on Wednesday 27th March, 2024.

Unclaimed Prize Redraw:

If a winner has not come forth to claim a prize/s within 3 months of the Draw & Winner Notification, an unclaimed prize redraw will be conducted at Munro Footwear Group (as above) at 12:00pm AEST, Thursday 27th June, 2024 as governed by the State or Territory Regulations. 

1.     By entering this competition, and by attempting to do so, each entrant agrees to be bound by these Terms and Conditions, and expressly gives the consents referred to in these Terms and Conditions.  Any person who attempts to enter this competition shall be referred to in these Terms and Conditions as an “entrant”, irrespective of whether any competition entry is accepted by the Promoter. 

2.      The above table forms part of these Terms and Conditions and contains details concerning when, who and how to enter; the time, place & method of prize selection; prize details; and who the promoter is and any permit details. 

3.      The Promoter, its associated agencies and companies, and officeholders, management, employees and contractors of the Promoter and its associated agencies and companies and the immediate families of such employees are ineligible to win any prize. 

4.      The Promoter’s decisions in relation to any aspect of this competition (including in relation to prize selections) is final and binding on each person who enters and no correspondence will be entered into.  

5.      Where possible, the winner/s will be notified via email, phone call or via social media on the day of the draw. The name of the winner will be published on the Promoter’s website and social media account. 

6.      The winner/s consents to their name, town/suburb of residence, social media handle (if relevant) and a photo of themselves being published by the Promoter including, but not limited to, being published on the Promoter’s Internet site, social media pages, in their stores and in marketing material for an unlimited time and without remuneration as a condition of acceptance of the prize.  Further information will be published only with the permission of the winner. 

7.      In the event the competition involves submitting content of any kind (including but not limited to photos, artwork, videos or audio recordings) (collectively referred to herein as “Content”), entrants grant the Promoter an irrevocable, perpetual, sub-licensable, royalty free, worldwide licence to use, copy, publish, reproduce, broadcast, edit, reduce to writing, create derivative works from, incorporate into any form and distribute the Content without compensation to the Entrant.  Entrants warrant that the Content is their original work and does not violate any law or infringe any third party’s rights.  

8.      The prize/s cannot be exchanged for any other prize, and except in the case of cash prizes, cannot be exchanged or redeemed for cash.  Prize/s are not transferable, changeable or exchangeable.  Any images associated with the prize/s are for promotional purposes only.  Where applicable, prizes comprising of gift cards/vouchers are subject to the terms and conditions stated on those gift cards/vouchers. 

9.      The prize is subject to availability, The promoter will correspond directly with the prize winner to confirm prize details, full name, and postal address. The promoter will send out the prize pack directly to the winner’s postal address and cover all costs associated with delivery.  

10.      Any change in value occurring between the publishing date and the date the prize is redeemed is not the responsibility of the Promoter.  If a prize or any element of a prize is unavailable for any reason, the Promoter, at all times acting reasonably, reserves the right to substitute that prize or element with another item of equal or higher value as determined by the Promoter (acting reasonably), subject to the approval of any relevant authority if required. 

11.      The Promoter reserves the right to verify the validity of entries (including an entrant’s identity, age and place of residence) and to disqualify any eligible entrant (and to prohibit that entrant from resubmitting an entry into the competition) where the Promoter believes that the entry or the entry process has been tampered with or where any entry has been submitted otherwise than in accordance with the Terms and Conditions.  The Promoter may also disqualify any entrant who acts in a disruptive manner or who acts with intent or effect of annoying, abusing, threatening or harassing any other person or who behaves in a manner which may diminish the good name or reputation of the Promoter or any of its related bodies corporate or the agencies or companies associated with this competition, or who engages in conduct which is contrary to law or is otherwise inappropriate. 

12.      Entries must not include any content that contravenes any law, infringes the rights of any person or is obscene, offensive, potentially defamatory, discriminatory, indecent, objectionable or inappropriate (which includes any content involving nudity, malice, excessive violence or obscene language). 

13.      If for any reason (including due to tampering or interference) this competition is not capable of running as planned, subject to the approval of those authorities which have issued permits for the conduct of this competition, the Promoter, at all times acting reasonably, reserves the right in its sole discretion to cancel, terminate, modify or suspend the competition. In the event of war, terrorism, state of emergency or disaster, the Promoter reserves the right to cancel, terminate, modify or suspend the competition or suspend or modify a prize, subject to any written directions from a relevant regulatory authority. 

14.      The Promoter accepts no responsibility for any lost, late, misdirected entries, illegible entries (including lost, stolen, forged, defaced or damaged entries) or entries deemed ineligible due to incorrect entrant information.  The Promoter will not accept entries which are incomplete, illegible, or which are generated by computers or other automated means. 

15.      The Promoter assumes no responsibility for any error, omission, communications line failure, theft or destruction or unauthorised access to, or alteration of entries.  The Promoter is not responsible for any problems or technical malfunction of any equipment, software, failure of any email or entry to be received by the Promoter on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to participants or any other person’s computer related to or resulting from participation or downloading any materials in this competition. 

16.      The Promoter will take all necessary steps to ensure that entries are properly recorded and stored, but will accept no liability if an entry is not recorded or is lost. 

17. The Promoter will not be liable for any loss or damage whatsoever (including but not limited to indirect or consequential loss) or personal injury suffered or sustained arising from or in connection with the competition, any omission to enter a person into the competition, acceptance of the prize or the prize itself, except for liability which cannot be excluded by law. The winner releases the Promoter, its related bodies corporate, affiliates, officers, agents, employees and suppliers (the “Released Parties”) from all liability, loss and damage of any kind arising out of or in connection with the acceptance of, and participation in, any prize. Without limiting the foregoing, the Released Parties will not be liable for any loss or damage whatsoever which is suffered (including but not limited to direct or consequential loss) or for any personal injury suffered or sustained in connection with tNatstwonehe prize except for liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law).

18.      The Promoter is not liable for any tax implications arising from any prize winnings. Independent financial advice should be sought by the prize winner if necessary.  Where this competition involves, for GST purposes, supplies being made for non-monetary consideration, entrants will follow the Australian Taxation Office’s stated view that were the parties are at arm’s length goods and services exchanged are of equal GST inclusive market values. 

19.      The competition is in no way sponsored, endorsed or administered by, or associated with META (Facebook or Instagram).  Entrants are providing their information to the Promoter and not to Facebook or Instagram.  Each entrant agrees to completely release Facebook and Instagram from any and all liability in connection with this competition.  Any questions, comments or complaints about this competition must be directed to the Promoter and not to Facebook or Instagram. 

20.      The Promoter collects and uses personal information (“PI”) in order to conduct the competition and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to any applicable regulatory authorities.  By entering this competition and providing your PI, you agree to such disclosure.  Although you may choose not to provide certain information, please be aware that this may affect your eligibility to win the competition.  

21. The Promoter will use and handle PI as set out in its Privacy Policy, which can be viewed at https://www.Natstwone.au/privacy The Privacy Policy contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of the applicable Privacy Principles or any other applicable law and how those complaints will be dealt with.

22.      In addition to any use that may be outlined in the Promoter’s Privacy Policy, each entrant consents to the Promoter, for an indefinite period, unless otherwise advised in writing by the entrant, using the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages to or telephoning the entrant. Entrants can request not to receive information about future promotions by unsubscribing from email communications. The Promoter may continue to provide entrants with information for an indefinite period unless and until advised otherwise by the entrant. 

23.      These Terms and Conditions are governed by the laws of Victoria, Australia.  Entrants submit to the exclusive jurisdiction of the courts of Victoria, Australia.


  • Vouchers are issued in Australian dollars (AUD).
  • Vouchers are issued on a one-time use per customer and are taken off the total invoice amount.
  • Limit of one voucher per order can be used.
  • Vouchers are not applicable to sale items unless stated otherwise.
  • No cash redemption for a voucher code is possible.
  • To redeem a voucher code, enter it at the checkout under “Voucher Code” and click “Apply”.
  • If you return an item that was purchased using a voucher, you will be issued a new voucher provided that the item is returned before the voucher expiry date.


The risk of loss of goods shall be passed to you upon our delivery of the product to Natstwone’s nominated delivery company. In the case of New Zealand deliveries you authorise for the goods to be left at your specified address and your order will have been taken to be delivered as if they had been signed for. Natstwone will not be held responsible for any loss, damage or liability as a result of this authority.


When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Natstwone makes no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.


Natstwone gift cards are sent via email directly to the chosen recipient email address provided by the buyer during the purchasing process. Gift cards should be treated as cash and will not be replaced if lost or stolen. Once the gift card is received in recipient’s inbox, it is deemed activated and may be redeemed for purchases on the Natstwone website in the market where it is originally purchased (e.g., gift card issued in Australian dollars are redeemable only on the Australian website). Gift cards cannot be exchanged for cash and no change will be given. Gift cards cannot be reloaded with additional funds. Once the initial value is depleted, the card can no longer be used for transactions. Any balance remaining on the gift card after expiry date will not be available for use. Gift cards expire 36 months from date of activation (date gift card is received via email). The expiry date is prominently displayed on the email originally received. A gift card cannot be purchased using a buy now pay later service such as PayPal and AfterPay, nor can a gift card be used as a payment method to purchase a gift card. The gift card must be loaded with a minimum $10 value and cannot exceed a maximum $500 value. The cardholder can check the remaining balance on their gift card by visiting our website. All purchases (part or whole) paid with a gift card will be refunded back to a gift card as the original payment method.

By purchasing or using our gift cards, you acknowledge and accept these terms and conditions in their entirety.

If you have any questions or require further assistance, please contact our customer support team at [email protected]