Refund policy

Are refund policies the same for all retailers? No, refund policies are specific to individual retailers and can vary depending on the item purchased. It’s important to familiarise yourself with the specific refund policies of the retailer from whom you made the purchase.

When will I receive my refund after returning an item? Once the retailer receives and processes your return, you can expect to receive your refund. The timeline for this process is determined by the retailer’s procedures but it is usually between 5-7 business days. 

Can I contact Natstwone for updates on my refund status? While it’s recommended to contact the retailer directly for updates on your refund status, you can also reach out to Natstwone Customer Care at [email protected] for further assistance.

What information should I provide when contacting Customer Care about a refund? When reaching out to Customer Care about a refund, include essential details such as your order reference number, full name, email address used for the order, and any relevant information about the item being returned.